Cryptovelix · Support

Support

Dense help hub: search FAQ, branded contacts, and quick links. Primary channel: @Bibyt_Official.

AccountHow do I contact support?

Write to @Bibyt_Official or use the phone/messengers below. Include your email and request ID when relevant. We usually reply within 24 hours (business hours 10:00–18:00).

AccountI cannot log in

Check email/password and Caps Lock. If you forgot the password, contact @Bibyt_Official from the email linked to the account.

MoneyHow do I deposit?

Open Wallet → Top up, choose crypto / manager / bank, follow the steps, then confirm. Track status under Requests.

MoneyHow do I withdraw?

Open Withdraw, enter amount and destination details. Funds are held until support completes the review. Status is in Requests.

MoneyDeposit pending for a long time

Confirm network, amount, and that you pressed “I paid”. Send TxID / screenshot to @Bibyt_Official with your email.

TradeWhere do prices come from?

Quotes are aggregated market data refreshed in near real time. Spot fills are recorded on your Cryptovelix ledger.

TradeWhat are maker / taker fees?

See the Fees page for live rates and an illustrative VIP ladder. Fees appear in trade history after each fill.

KYCWhy is verification needed?

KYC can unlock higher limits and additional features. Upload a clear ID document and selfie on the Verify page.

KYCKYC was rejected

Update sharper photos (no glare, full document visible) and resubmit. Contact @Bibyt_Official if unclear.

SecurityHow do I keep the account safe?

Use a unique password, never share codes, and only trust official @Bibyt_Official / site links.